Senior Engineer - Customer Quality Assurance (m/f/d)
Job ID:
3224
Date:
Oct 5, 2026
Location:
Customer Site, Thuringia, DE
Company:
CATL
Join an international, forward-thinking company and help us, as a Quality Engineer (m/f/d), ensure the highest quality standards and build long-term, trusting customer relationships in the automotive sector.
Your tasks and responsibilities:
- Serve as the primary point of contact for customers on quality-related matters after Start of Production (SOP) and B-sample delivery
- Ensure timely and effective responses to quality issues to OEMs, including managing inquiries, rework, and sorting activities
- Establish and maintain strong, long-term customer relationships
- Accurately communicate customer-specific requirements to the internal quality core team
- Collaborate with internal project quality teams to analyze and resolve issues occurring at customer production sites and in the field
- Coordinate the return and disposition of rejected parts, working closely with customers on critical quality concerns
- Provide guidance to customers on proper assembly processes and monitor the assembly status of products including cells, modules, packs, battery systems, etc.
- Manage and respond to safety-related incidents in a timely and structured manner
- Support the resolution of key customer complaints in international markets
- Demonstrate flexibility and willingness to travel as required by business needs
Our requirements:
- A bachelor’s or master´s degree in a technical field (e.g., mechanical engineering, electrical engineering, automotive engineering) or comparable technical training
- Several years of professional experience in quality management, ideally in the automotive supply industry or in a direct OEM environment
- In-depth knowledge of automotive core tools: APQP, PPAP/PPF, FMEA, SPC, MSA, 8D methodology
- Experience in complaint management, root cause analysis, and developing corrective actions
- Proficiency in quality standards (IATF 16949, ISO 9001) and customer-specific OEM standards
- Knowledge of battery product manufacturing technologies
- Strong ability to serve as the primary point of contact for OEMs and to communicate complex technical issues clearly
- Experience in establishing and maintaining long-term customer relationships
- Confident demeanor during escalations, audits, and technical discussions
- Fluent in spoken and written German and English due to the international nature of the role
- Strong problem-solving and analytical skills, particularly regarding safety-related incidents
- Ability to evaluate technical failure patterns, coordinate recalls, and implement corrective actions in a structured manner
- Close collaboration with project quality, development, production, and suppliers
- Willingness to travel domestically and internationally as required by project needs
- Ability to handle high pressure and demonstrate flexibility when dealing with urgent customer inquiries, experience in managing critical quality issues and escalation management
Your Benefits:
- Permanent employment contract with diverse career prospects in a growing company
- Annual bonus payments (loyalty bonus and variable performance bonus)
- Group accident insurance that covers you 24 hours a day, both at work and in your personal life
- An international work environment where teamwork is a top priority
- You can find additional benefits on our careers page under “Our Benefits”