IT Service Enigneer

Build the future of electromobility with us - in Debrecen!
The world's leading battery manufacturer, CATL, is opening its second European production base in Debrecen! Be part of an innovative, green, and forward-looking industrial revolution, and join us in shaping Europe's sustainable mobility!

What tasks await you?

•    Manage daily IT tickets, service requests, and incident reports via the company's ticketing system.
•    Diagnose and resolve common hardware and software issues for laptops, desktops, and peripherals;
•    Process user requests, such as account management, access provisioning, and password resets;
•    Support end users with general IT inquiries, providing both remote and on-site assistance;
•    Configure, deploy, and document IT equipment (laptops, desktops, monitors, and accessories);
•    Maintain accurate inventory and asset management records for IT hardware;
•    Escalate complex technical issues to higher-level support teams when necessary;
•    Collaborate with the OS and infrastructure teams to ensure compliance with IT policies and security standards;
•    Perform routine system checks, software installations, and updates to ensure device reliability;
•    Contribute to the continuous improvement of IT support processes and documentation.

You are the perfect candidate if you obtain:

•    Bachelor's degree or vocational qualification in Information Technology, Computer Science, or a related field.
•    Previous experience in IT support, helpdesk, or a similar technical assistance role;
•    Good understanding of operating systems (Windows 10/11), Microsoft 365, and basic networking concepts;
•    Experience with ticketing systems (e.g., ServiceNow, Jira, or similar);
•    Hands-on experience with laptop and desktop configuration, hardware troubleshooting, and software deployment;
•    Strong communication and customer service skills, with a proactive and problem-solving mindset;
•    Fluency in English and Hungarian are mandatory;
•    Ability to prioritize tasks and manage multiple support requests simultaneously;
•    Familiarity with ITIL processes and corporate IT environments is an advantage.

It's an advantage if you have the following:
•    Knowledge of Active Directory and user management.
•    Experience with imaging tools and remote management systems (e.g., Ivanti, Intune).
•    Basic understanding of network troubleshooting (VPN, Wi-Fi, IP  configuration).
•    Awareness of cybersecurity and data protection best practices.

What we offer you:

•    Bonus: We reward your work with two annual bonuses;
•    Cafeteria (SZÉP Card): A monthly cafeteria benefit that you can freely use for leisure or cultural expenses;
•    Meal Support: We cover half the cost of one main meal per day - you can choose from both Hungarian and Chinese menus to keep you energized;
•    Commuting Support: Company bus or fuel allowance to ensure a smooth commute every day;
•    Employee Referral Program: You recommend, we pay;
•    Internal Training: We provide in-house training to support your professional development.